Return & Refund Policy
Last Updated: 5/7/2025
At JJGearTCG, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are happy to assist you with returns and exchanges based on the following guidelines:
Returns & Exchanges
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We accept returns and exchanges within 30 days of the delivery date.
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Items must be unused, in their original packaging, and in the same condition as received.
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a replacement or a full refund, including shipping costs.
How to Initiate a Return
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Email us at [Your Support Email] with your order number and reason for return.
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We will provide return instructions, including the return shipping address.
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Once we receive and inspect the item, we will process your refund or exchange.
Refunds
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Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item.
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Shipping costs are non-refundable, except for cases of damaged or defective items.
Non-Returnable Items
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Clearance or sale items
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Opened or used products
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Gift cards
If you have any questions, feel free to contact us at [email protected].